Customers want an on-demand service which they expect to be faster and more proactive, and they want it on their channel of choice
So as the internet increases its share as the ‘channel of choice’, organisations globally are faced with the challenge of developing a range of new skills in areas such as social media, mobile marketing and web self-service to name a few, as well as integrating online and off line service channels. This all needs to be achieved while delivering of an excellent customer experience at minimum cost. A job and a half to say the least!
“Customer Experience Online offers Senior Customer Experience & eCommerce experts a great opportunity to learn & network with the best in the business”
VP Global Customer Care, match.com
Through a unique mix of keynote briefings, interactive discussions and one-to-one meetings with a range of relevant solution providers, Customer Experience Online will provide you with a unique opportunity to propel your online initiatives to success and position yourself at the forefront of the industry.
Learn everything you need to know about maximising online sales & marketing in line with the ultimate customer experience:
- Increasing sales and minimising costs with robust eBusiness strategies –Gain global insights from Deutsche Telekom and HSBC
- Getting to grips with the rise of social media and its impact on customer retention and loyalty – Find first hand out how easyJet, BT Business and Everton Football Club are reaping their rewards
- Using YouTube to make your clicks go viral – Take home top tips from digital entrepreneur; Bruce Daisley, Head of UK Sales, YouTube
- Delivering an excellent multi-channel & user experience – Nationwide, British Gas & QVC share their secrets to success
- Achieve world-class service excellence with accurate metrics & measurements – Revolutionary approaches from Shop Direct Group, Barclaycard & Canon Europe revealed
For more details on your valued-packed agenda, download the brochure today!
Customer Experience Online offers SVPs, VPs and Directors of Customer Experience, e-Commerce, Online, Marketing, Digital and Brand the opportunity to discuss strategies and solutions for enhancing top and bottom line results through the effective management and integration of online, social and mobile channels. Customer Experience Online is Europe’s only event dedicated to senior level Executives from multi-national corporations who are responsible for driving online customer experience initiatives across finance, telecom, retail, travel, hospitality, manufacturing and public sector organisations.